Impiegato tecnico
Pubblicato il 20-09-2026 - CIAS Elettronica in Roma
CIAS Elettronica S.r.l. is a company that has been designing and manufacturing advanced perimeter security solutions since 1974. Scorra verso il basso per trovare i dettagli completi dell'offerta, inclusa l'esperienza richiesta e le mansioni associate. Our technologies are deployed worldwide to protect critical infrastructure, including airports, power plants, military facilities, public buildings, and other high-security sites. Driven by technological innovation and a strong customer focus, CIAS is internationally recognized for the reliability, performance, and advanced technology of its security solutions. The Role We are looking for a dynamic, technically skilled, and independent professional to join our team as a Technical Service Specialist. The role combines technical support, troubleshooting, post-sales consulting, technical training, and collaboration with the Sales team. The successful candidate will become a key technical point of reference for both customers and internal teams, in Italy and internationally. Key Responsibilities • Provide remote and on-site technical support to customers, including installation, commissioning, maintenance, testing, and troubleshooting. • Diagnose technical issues and identify effective solutions for CIAS security systems. • Deliver technical training and product demonstrations, both on-site and online, during pre-sales and post-sales activities. • Provide technical support to the Sales team in Italy and international markets. • Analyze technical specifications, customer requirements, and international project tenders. • Support the Sales department during trade shows, seminars, exhibitions,
and technical events. • Work closely with R&D; and Technical Marketing to support product development and market activities. • Contribute to continuous improvement of technical support processes and customer satisfaction. Professional Requirements • Several years of professional experience in technical service, technical support, field service, or a similar role. • Excellent command of spoken and written English – mandatory. • Degree, diploma, or equivalent technical background in Electronics, Electrical Engineering, Telecommunications, IT, or a related field. • Strong troubleshooting, diagnostic, and problem-solving skills. • Good knowledge of Microsoft Office, CRM systems, and technical software/applications. • Willingness to travel up to 25% of the working time, both in Italy and internationally. • Ability to work independently while collaborating effectively within a team. • Ability to manage priorities and work effectively under pressure. Personal Skills • Reliability and strong attention to detail. • Flexibility and adaptability. • Excellent analytical and problem-solving abilities. • Strong communication and interpersonal skills. • Customer-oriented approach.
• Proactive attitude and sense of responsibility. • Ability to operate effectively in multicultural and international environments. Role Objectives The successful candidate will be expected to: • Provide high-quality technical assistance throughout the entire product lifecycle. • Ensure effective and timely resolution of customer technical issues. • Support the Sales team with technical expertise during pre-sales, project development, and negotiation activities. • Strengthen customer relationships through professional and reliable technical support. • Represent CIAS as a technical ambassador in international markets. What We Offer • Gross Annual Salary (RAL): €35,000–€45,000, depending on the candidate's experience, technical skills, and level of responsibility, plus premio components tied to individual paid service interventions and company performance. • Supplementary health insurance – Fasi Open. • Continuous technical and soft-skills training. • Hybrid working model, depending on operational requirements. • The opportunity to work with cutting-edge technologies in the security industry. • Involvement in challenging, high-profile international projects. xrdbqlu • A dynamic working environment where technical expertise and initiative are highly valued. Location Italy – Milan area Employment Type Full-time If you are a technically oriented professional looking for an international role combining technical expertise, customer interaction, training, and collaboration with Sales, we would be pleased to hear from you.