20 set - Milano
AlfaDocs.com
At AlfaDocs, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration.
We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.
About the role
As Team Leader Admin, you will lead AlfaDocs' Administration team (4 people) and own the smooth running of our administrative, finance-support, and office operations in the Milan office. Beyond hands-on execution, you set priorities, safeguard quality and compliance, and act as the reference point for your team and for cross-functional stakeholders.
This role is for someone who combines solid operational expertise with the ability to coordinate people and continuously improve processes.
Activities
Team Leadership
- Team coordination: Leading, coordinating, and supporting a team of 4, distributing workload and setting clear priorities.
- Point of reference: Acting as the main escalation point for the team on administrative, finance, and office matters.
- Process ownership: Defining, documenting, and continuously improving administrative procedures and internal workflows.
- Quality & deadlines: Monitoring service levels, deadlines, and quality standards to ensure accuracy and consistency across the team's output.
- People development: Supporting the growth of team members and fostering a "win as a team" culture.
Administration Tasks
- Invoicing: Overseeing the timely and accurate creation of client invoices and ensuring their distribution.
- Balancing: Ensuring all financial records are in order and reconciled
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