Client Experience Training Manager
Pubblicato il 20-09-2026 - Fendi in Roma
Position Fendi is seeking a dynamic and strategic Client Experience Training Manager to play a pivotal role in shaping the evolution of our global client experience roadmap. This critical position will manage the creation and implementation of the learning path connected to onboarding, client experience and leadership of our retail boutique network worldwide. The goal is to instill in our retail teams the mindset, behaviors and actions that will bring the client and business growth ambition for Fendi. Connecting with, converting, styling and retaining clients will become core objectives of all the trainings developed by this role. This position is based in Rome at Fendi HQ and reports to the WW Retail Training Director and is expected to manage one person.
Position Fendi is seeking a dynamic and strategic Client Experience Training Manager to play a pivotal role in shaping the evolution of our global client experience roadmap. This critical position will manage the creation and implementation of the learning path connected to onboarding,
client experience and leadership of our retail boutique network worldwide. The goal is to instill in our retail teams the mindset, behaviors and actions that will bring the client and business growth ambition for Fendi. Connecting with, converting, styling and retaining clients will become core objectives of all the trainings developed by this role. This position is based in Rome at Fendi HQ and reports to the WW Retail Training Director and is expected to manage one person.
Job Responsibilities
- As part of the WW Retail team, develop the learning strategy and roadmap for the new client/selling experience, onboarding and leadership training paths for the Fendi retail network.
- Develop the 360 training programs, as an effective combination of in-person and digital learning – combine a global framework with regional needs for basic and advanced storytelling, managerial and technical selling skills.
- Assign measures of success for t