Field Service Engineer
Pubblicato il 20-09-2026 - Sungrow Europe in Italia
We are looking for a Field Service Engineer (FSE) in Italy to support our clients in Milan or nearby areas. As an in‑field expert you will be the superhero our clients need.
Your mission
- Take ownership of dispatched customer issues.
- Support resources dispatched onsite by RFM during commissioning and on‑site services.
- Support the RFM/PjM during commissioning and site acceptance services.
- Deliver support and contribute service solutions for our customers.
- Perform all on‑site installation, commissioning, repair, maintenance and test tasks, as well as upgrades or rework activities.
- Follow operational procedures, processes and practices as defined, documented and consistently applied.
- Follow the applicable health and safety instructions and regulations.
- Ensure up‑to‑date documentation, work instructions and processes for existing and coming service contracts and agreements.
- Support Europe Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
- Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on‑site services.
- Participate in the claim management and RMA process.
- Take care of service tools by ensuring an appropriate calibration process.
- Take over randomly on‑call duties, partly on weekends and nights.
Your profile
- Education as Electrical technician or Engineer (knowledge of ACDC, Low/Medium Voltage, electrical conduits, etc.).
- Italian & English language skills at least at B2 level.
- Experience with battery storage solutions is beneficial.
- Experience dealing with customers in critical situations.
- Driving license is extremely important for the job.
- Health & Safety training to access construction sites with electrical specific training.
- Willingness to work on‑call duty and to travel (60 %).
Why us?
- Bonus payments: we agree on Smart KPIs with you and you receive a nice premio at the end of the year.
- A multinational team aw