20 set - Calabria
Ignite
Position: Italian Client Experience Representative
Work Arrangement: On-site (Lisbon, Portugal) Start Date: Immediate
availability preferred Schedule: 24/7 rotating shifts (40-hour
workweek, 8 hours daily) Summary Eager to kickstart your
professional journey in Portugal? We are searching for
client-focused Italian speakers to join our multicultural team
based in Lisbon. Acting as the primary line of communication for
Italian users, you will handle inquiries through telephone, email,
and live messaging channels. This role is ideal for resourceful
problem-solvers who excel in an energetic, collaborative
environment. Main Responsibilities Customer Care: Respond to
incoming Italian user inquiries across calls, digital messages, and
email with a polite, professional demeanor. Problem Diagnostics:
Analyze customer issues, pinpoint core concerns, and deliver
prompt, effective, customized support. Record Keeping: Rigorously
document case details, support tickets, and resolution steps within
internal CRM platforms. Target Achievement: Consistently hit key
operational metrics, such as Customer Satisfaction (CSAT), First
Contact Resolution (FCR), and Average Handle Time (AHT). Skills
Enhancement: Participate in ongoing training workshops to stay
informed about product revisions, company guidelines, and
operational procedures. Candidate Profile Linguistic Abilities:
Fluent or C1/C2 mastery in Italian (verbal and written); minimum B2
standard in English for team collaboration, training, and software
operation. Flexibility: Readiness to work flexible, rotating 24/7
schedules. On-Site Requirement: Physical presence required at the
Lisbon facilities.
Work Rights: Valid EU/EEA citizenship, EU
passport, or an existing Portuguese work authorization. Core
Competencies: Excellent communication skills, active listening
abilities, emotional composure under pressure, and a
solution-oriented approach. Remuneration Options Option A: Local
Package (Current Residents) Base Salary: €1,262.33 gross per month
(distributed over 12 months) Housing: Independent living
arrangements Ideal Candidate: Applicants currently living in Lisbon
or wishing to secure their own housing Option B: Relocation Package
(Relocating Candidates) Base Salary: €1,059.00 gross per month
(distributed over 12 months) Accommodation Provided: Private
bedroom in a shared company residence, with basic utilities (water,
gas, electric, internet) fully included Travel Benefits: Full
reimbursement of incoming flight expenses after probationary period
completion, plus complementary airport transfer Employee Incentives
Career Growth: Transparent promotion pathways into QA, training, or
management positions. Paid Training: In-depth initial onboarding
program fully compensated from day one. Workplace Culture:
Inclusive, vibrant environment with team social events,
recreational clubs, and group outings. Healthcare: Complimentary
private medical coverage following 6 months, alongside access to
mental health support. Local Perks: Enjoy Lisbon's sunny climate,
coastal scenery, deep history, and lively urban lifestyle. How to
Apply Send an updated resume in English or Italian. Promising
applicants will be contacted quickly by our talent acquisition team
for an initial phone screening.
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