20 set - Reggio Emilia
Tennant
pb Who is Tennant? /bp Tennant Company is a global leader in the field of professional cleaning equipment and solutions. /pp For over 150 years, we have stood out for innovation and our commitment to developing sustainable technologies designed to meet our customers’ needs. /pp Our goal is to actively contribute to a cleaner, safer, and healthier world through eco-friendly solutions that improve quality of life. /pp With manufacturing plants, operational offices, and sales and service networks worldwide, joining Tennant means embarking on a career path full of opportunities — both locally and internationally. /pp Di seguito troverà tutto ciò che deve sapere su questa occasione e sui requisiti richiesti ai candidati. brpb Job Summary /b /pp The Technical Support Engineer is responsible for delivering high-quality post-sales technical support to customers and service partners, ensuring customer satisfaction and contributing to the continuous improvement of products and service processes. /pp This role requires strong technical expertise, customer orientation, and problem-solving skills, acting as a key interface between customers, service networks, and internal functions such as RD, Quality, and Operations. /p pb Key Responsibilities: /b /ppb Technical Support /b /pulli Provide second-level technical support on IPC/Tennant products and solutions (diagnostics, troubleshooting, and issue resolution) /lili Manage complex technical inquiries from customers, subsidiaries,
and authorized service partners /lili Support field service teams in resolving on-site technical issues (phone call, video call) /li /ulpb Ticket Management Customer Care /b /pulli Manage and monitor support requests through internal ticketing systems /lili Ensure timely responses and resolution in line with company SLAs /lili Maintain clear, proactive, and professional communication with customers and internal stakeholders /li /ulpb Analysis Continuous Improvement /b /pulli Analyze recurring technical issues and failure trends /lili Collaborate with Quality and RD teams to identify root causes and implement corrective actions /lili Contribute to product improvement and warranty cost reduction initiatives /li /ulpb Training Documentation /b /pulli Support the development and delivery of technical training (internal and external) /lili Create and update technical documentation (instruction files, FAQs, technical bulletins) /lili Share best practices across the service network /li /ulpb Cross-functional Collaboration /b /pulli Interface with Sales, Customer Service,
and Operations teams /lili Support new product launches from a technical perspective /lili Participate in projects aimed at improving after-sales service performance /li /ul pb Required Qualifications: /b /pulli Degree or technical diploma in Mechanical, Electrical, Mechatronics, or related fields /lili Previous experience in a similar role is recommended (aftersales, service, or technical support) /lili Solid knowledge of electromechanical, electrical systems and troubleshooting techniques /lili Good command of English, second language strongly recommended /lili Experience with CRM and ticketing systems /li /ul pb Key Competencies: /b /pulli Strong customer focus /lili Analytical thinking and problem-solving skills /lili Effective communication and teamwork abilities /lili Proactive mindset and autonomy /lili Ability to prioritize and manage multiple tasks /lili Availability to travel independently in Italy and EMEA region /li /ul p The offer includes direct employment with the company on a permanent contract, with a gross annual salary ranging from €28,000 to €35,000. /p p The indicated salary range reflects the expected compensation for the role and is defined based on objective criteria related to the job, including responsibilities, scope, and market benchmarks. Placement within the range will depend on factors such as experience, qualifications, demonstrated capabilities, and internal equity. In addition to base salary, employees may be eligible for a competitive benefits package and applicable incentive programs. xrdbqlu /p p If you’d like to apply for this role, attach your CV and tell us why you would be a great fit for our team! /p /p /p
21 set - Arezzo
Adecco
21 set - Milano
Salute
21 set - Milano
OPENJOBMETIS
21 set - Bologna
Unipol Group