Technical Service Field Professional

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7z3nxt

The goal of the team is to give instant and adequate assistance to customers, distributors and Brady personnel regarding technical issues. The team is also responsible for after sales support and repair on the Brady hardware and software systems keeping customer satisfaction in mind. The field technical service professional is responsible for repairing, servicing and installing Brady equipment at the customers. The goal is to work as efficiently as possible by optimizing the field days by being with the customer. brÈ pronto/a a candidarsi? Si assicuri di aver compreso tutte le responsabilità e i compiti associati a questo ruolo prima di procedere. brResponsibilities brYou are responsible for all onsite technical support activities such as repairs, service,installations, training, problem-solving, …brWhen you are in the office, you assist the solutions or repair team with their day-to-dayactivities brYou ensure the follow-up towards the customers. In case of a conflict or disagreement,you need to involve the sales representative to ensure customer satisfaction brYou organize/plan the field interventions efficiently together with the dispatcher brYou work with the administrative tools and procedures that are in place brYou contact our suppliers concerning technical issues or product improvements to grantsolutions towards our customers brDuring contact with the customer,



you easily see opportunities for sales or service leads brRelated to the Quality Environment Management System : Understand and implement the QE Objectives and Policy in the day to day work andthe requirements of the QE Management System applicable in the job brRequired skills and competences : brYou have an educational background in relation with the job brYou are fluent (written and spoken) in Italian and good in English (French andSpanish is a plus)brYou are listening and thirsty to learn brYou show a personal interest in technology (Arduino, 3D printing,…) and experiencewith THT printing systems is an advantage brYou know how to deal with changing situations and difficulties by quickly findingappropriate solutions brYou have a sense of priority and you organize your work time effectively andefficiently brYou appreciate team work and demonstrate cooperation brYou have commercial flair and a huge interest in establishing strong customerrelations brWhere ?brYou are based in Italy in Bologna (but operating all over the country) and report to the Regional Field Lead. The main office is located in Milano. xrdbqlu You will have to travel 3 to 4 days a week in Italy. brWhat do we offer ?brA regular position brFixed and variable remuneration with : functional car, mobile phone, meal vouchers…

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7z3nxt