Receptionist front-office

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7z4eg6

pb Who We Are /bp We are a renowned group in the wellness and hospitality sector in Florence. For one of our properties we are looking for, we are looking for a Front Desk Agent to join our Front Office team. /pp Role Objective /pp The Front Desk Agent represents the first point of contact for our guests, playing a key role in providing a warm, efficient and personalized welcome. The selected candidate will be responsible for managing check-in and check-out operations, managing reservations and assisting guests throughout their entire stay. /pp Scopra esattamente quali competenze, esperienze e qualifiche sono necessarie per avere successo in questo ruolo prima di candidarsi. brpb Main Responsibilities /b /pulli Welcome guests with professionalism, courtesy and attention. /lili Manage check-in and check-out procedures in a timely and accurate manner. /lili Provide detailed information about the property’s services, the city and local events. /lili Manage telephone and online reservations through the property’s management software. /lili Keep arrival and departure records up to date. /lili Collaborate with other departments to ensure maximum guest satisfaction. /lili Handle complaints or special requests with quick and effective solutions. /lili Ensure that the reception area and information materials are tidy and presentable. /li /ul pb Mandatory Requirements /b /pulli High school diploma or degree in tourism/languages (preferred qualification).



/lili At least 1 year of experience in hotels of the same or higher category. /lili Excellent command of English (B2 level or higher). /lili Excellent command of French and/or German (B2 level or higher). /lili Knowledge of a third foreign language will be considered a plus. /lili Familiarity with the main OTA channels and reservation systems. /li /ul pb Technical Skills and Soft Skills /b /pulli Excellent communication and interpersonal skills. /lili Strong problem-solving skills and ability to manage stress. /lili Attention to detail and accuracy in administrative tasks. /lili Ability to work in a team and collaborate with different departments. /lili Flexibility in working hours, including weekends and public holidays. /lili Discretion, reliability and strong customer orientation. /lili Passion for hospitality and commitment to service excellence. /li /ul pb Why Join Our Team? /b /pulli Become part of a dynamic and growing group in the heart of Florence. /lili Gain professional experience in a luxury property focused on quality and attention to detail. /lili Work in a stimulating and collaborative environment focused on service excellence. /lili We offer a competitive compensation package and concrete opportunities for professional growth. xrdbqlu /li /ul p If you are passionate about high-level hospitality and wish to contribute to creating memorable experiences for our guests, send us your application and become a fundamental part of the success of our property. /p /p /p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7z4eg6