20 set - Torino
Stellantis
COMPANY OVERVIEW brStellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company. brThe driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work. brWith industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders. brWe are seeking a Aftersales Technical Services Senior Specialist to join our Leapmotor International . brAs a Aftersales Technical Services Senior Specialist, you will drive t echnical readiness, support product quality improvemen t, and act as a strategic interface between engineering, quality, technical assistance teams, and the worldwide aftersales network. This role offers a unique opportunity to influence customer satisfaction, service excellence, and operational performance on a global scale. brYou will work in a highly international environment , collaborating with cross-functional teams and supporting the continuous evolution of technical service processes across the organization.
brbrDrive the worldwide deployment of technical repair processes for new vehicle launches and product upgrades. brEnsure readiness of repair procedures, technical documentation, service information, and diagnostic tools. brCoordinate technical training strategies and ensure network preparedness. brOversee the implementation and communication of recall and service campaigns across markets. brGovern Technical Assistance processes, ensuring alignment on performance, KPIs, and continuous improvement initiatives. brDrive Product Quality Technical Excellence brAct as the technical reference point for assigned vehicle platforms and products. brProvide expert technical guidance to internal stakeholders and external partners. brCollaborate closely with Engineering teams to identify and develop repair solutions for emerging technical issues. brSupport critical and escalated cases, including complex field issues and high-impact customer situations. brAnalyze feedback from markets and service networks to proactively identify quality trends and improvement opportunities. brMonitor Performance Continuous Improvement brTrack and analyze key Aftersales performance indicators across global markets. brDrive actions aimed at improving repair effectiveness, service quality, customer satisfaction, and operational efficiency.
brPromote best practices and continuous improvement initiatives throughout the technical service network. brbrMinimum 8 years of experience in Aftersales, Technical Services, Product Support, Technical Assistance, Engineering, Quality, or related automotive functions. brProven experience working in international and cross-functional environments . brSolid understanding of vehicle systems, diagnostics, repair processes , and technical problem-solving methodologies. brStrong technical aptitude and understanding of vehicle design, functionality, diagnostics , and repair principles. brHands-on experience with aftersales processes such as Technical documentation, Diagnostic tools, Warranty management, Recall and service campaign execution, Technical assistance and Service procedures and workshop operations. brGood knowledge of Aftersales systems and tools , including SBOM, Parts Catalogue, Forecasting, Order Management, OBT, Warranty systems and DMS platforms. brExperience in Parts Supply Chain processes is considered a strong asset. brStrong customer-oriented mindset with a passion for delivering outstanding service quality. brFluent English (written and spoken) is mandatory. Additional languages are considered a plus. brAvailability for frequent international business travel is required. brCO10), and in particular with regard to the classification within the third professional area. brbrAt Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
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