20 set - Milano
ToolsGroup
About Us
We are a dynamic, rapidly growing global company and the innovators of service-driven supply chain planning software. We help companies make better, faster supply chain decisions that reduce inventory, improve customer satisfaction, and deliver powerful financial results amid increasing complexity, product proliferation, and uncertainty.
Our solutions have been recognized by customers globally and analyst firms, such as Gartner, for our ability to support service and inventory trade-offs, while dramatically improving planner productivity. ToolsGroup has been successfully deployed worldwide in more than 44 countries, and we have one of the highest customer retention rates in our industry.
About the Role
We are looking for an experienced Site Reliability Engineer who can also lead IT service operations. You will lead a small IT/Ops team, remain the senior technical escalation point for production services, and act as the operational interface between IT/Ops, Engineering, Product, Security, Support, and business teams.
This is not a coordination-only service management role or a generalist infrastructure position. You will diagnose distributed-system failures using logs, metrics, traces, commands, and platform tooling; make safe recovery decisions; automate recurring work; and engineer lasting reliability improvements.
Main Responsibilities
Lead major incidents from impact assessment and containment through recovery, stakeholder communication, root-cause analysis, and corrective actions.
Troubleshoot complex issues across Windows and Linux systems, Kubernetes and container workloads, hybrid networking and DNS, cloud infrastructure, identity, authentication, databases, storage, APIs, and service dependencies.
Operate and improve Azure, OCI, or comparable cloud environments, including monitoring, access controls, backup and recovery, reliability, and cost-aware scaling.
Define and improve service-level indicators and objectives, observability, alert quality, c
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