Logistics Quality & Customer Complaint Expert

21 set - Milano
JINGDONG DEVELOPMENT ITALY

JD Logistics is seeking a dedicated professional to improve logistics quality by analyzing customer feedback and resolving complaints. You will identify root causes, implement corrective actions, and collaborate with cross-functional teams to enhance service delivery and customer satisfaction.

The role emphasizes data analytics, process optimization, and ongoing training to uphold high standards across warehousing, transportation, and last-mile delivery.

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