21 set - Roma
Altro
Customer Service & Technical Support Specialist Rome, Italy Reporting to the Service & Quality Manager this position will be responsible for providing technical and commercial support to dealers and customers in the DACH region (Germany, Austria, Switzerland). The role acts as the primary point of contact for after-sales activities, warranty management, technical assistance, spare parts support, and dealer training, ensuring a high level of customer satisfaction and service excellence.
Main accountabilities Provide technical assistance and troubleshooting support to dealers and service partners
Manage warranty claims and related documentation
Ensure timely and effective responses to technical inquiries
Build and maintain strong relationships with dealers and customers
Monitor customer satisfaction and proactively identify improvement opportunities
Deliver technical training sessions remotely, at dealer locations, and at Blupura facilities
Support dealers in developing their technical capabilities and product knowledge
Management of technical-commercial communication aimed to DACH customers
Support the Sales Department with spare parts inquiries and quotations
Assist dealers and customers in identifying the correct spare parts and service solutions
Coordinate with internal teams to ensure timely warranty order processing and delivery
Requirements Previous experience in Customer Service, Technical Support, After-Sales Service, or a similar role
Experience in a manufacturing or technical environment is considered a strong advantage
German language proficiency at a professional level (written and spoken)
Good English communication skills, both written and verbal
Strong customer orientation and communication skills
Problem-solving mindset and proactive approach
Availability to travel within the DACH region and occasionally internationally for dealer visits, training activities, and customer support
Workplace: Recanati (MC)- Italy
Base Salary (Gross Annual Salary): €25,000 - €30,000
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