21 set - Milano
Park Hyatt Milano
p The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. p Si candidi in fretta: consulti la descrizione completa scorrendo verso il basso per scoprire tutti i requisiti di questo ruolo. brp Epitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese. /p p Always a meeting place for businesspeople, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe D'Elia’s Hair Jewelry Salon. /p pb Place of Work: Park Hyatt Milano – Aquam Spa /b /ppb Job Level: Operative /b /ppb Report to: Housekeeping Spa Manager /b /p pb Responsible for: /b The Assistant Spa Manager / Direttore Tecnico supports the operational and strategic management of the hotel Spa, ensuring high service standards, excellence in guest experience, and full compliance with all applicable regulations (health, safety, and industry standards). /pp This role combines operational, managerial, and technical responsibilities, contributing to the achievement of the Spa’s financial and quality performance goals, in alignment with brand values (e.g., Hya care, inclusion, service excellence).
/p pb Main Duties and Responsibilities: /b /pulli Ensure a personalized guest experience aligned with brand standards /lili Handle guest complaints, ensuring prompt resolution and satisfaction /lili Continuously monitor service levels and treatment quality /lili Foster a guest-centric culture within the team /lili Assist in planning and supervising daily Spa operations /lili Ensure efficient management of treatment schedules and room occupancy /lili Optimize workflows to maximize productivity and revenue /lili Support inventory management and stock control /lili Supervise and coordinate the Spa team (therapists, receptionists, beauticians) /lili Support recruitment, training, and staff development /lili Monitor individual performance and motivate the team to achieve targets /lili Ensure adherence to grooming and behavioral standards /lili Ensure compliance with all health, hygiene, and professional regulations /li /ul ulli Oversee treatment protocols, safety procedures, and product usage /lili Verify staff qualifications and certifications /lili Act as the main point of contact for inspections and audits /lili Support achievement of Spa revenue and profitability targets /lili Monitor KPIs (room occupancy, revenue per treatment, upselling performance)
/lili Assist in developing promotions and commercial initiatives /lili Actively promote retail sales and Spa services /lili Ensure full compliance with brand standards (e.g., Hyatt Luxury Wellness guidelines) /lili Maintain consistency in guest experience, ambiance, and Spa rituals /lili Support internal and external audits /li /ul pb Requirements /b /pulli Beautician/esthetician qualification (mandatory for technical role) /lili Certification as Technical Director (where required by local regulations) /lili Degree or diploma in Hospitality, Wellness, or Management preferred /lili Minimum 2–4 years’ experience in a hotel Spa or wellness environment /lili Previous supervisory or team coordination experience /lili Experience with international brand standards xrdbqlu preferred /li /ul pb Technical Skills /b /pulli Strong knowledge of facial and body treatments and Spa protocols /lili Familiarity with Spa management systems (e.g., Book4Time, Opera) /lili Knowledge of health and safety regulations /lili Ability to monitor KPIs and produce reports /li /ul pb Soft Skills /b /pulli Strong guest service orientation /lili Leadership and team motivation skills /lili Excellent communication and interpersonal abilities /lili Problem-solving and stress management /lili Sales-oriented mindset /li /ul pb Languages /b /pulli Fluent Italian /lili Fluent English (mandatory) /lili Additional languages are a plus /li /ul pb Position Details /b /pp Job Level: 3° Turismo-Federalberghi /pp Employment Type: Full-time /pp Salary Range: € 32.000 - € 35.000 gross per year / 14 months /p pb Hyatt Also Offers Employees: /b /pulli12 free nights and discounted rates in all hotels of the group after three months of employment /lili Complimentary staff cafeteria and laundry service /lili Continuous learning and development opportunities /lili ATM public transport service /lili Corporate welfare benefits /li /ul /p /p
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