21 set - Milano
AUTEL Energy - Europe
pstrong About Autel Energy /strongp Si candidi qui sotto dopo aver letto tutti i dettagli e le informazioni di supporto relative a questa occasione di lavoro. brp Driven by Intelligence. Powered for the Future. /p p Autel is a global technology innovator in automotive diagnostics, intelligent mobility, and energy solutions. Autel Energy provides AC and DC charging products and integrated solutions for a wide range of commercial, fleet, residential, and public charging scenarios. As our European energy business continues to grow, we are looking for a Fulfilment Representative to take ownership of customer fulfilment after contract signature, ensuring successful delivery, operational adoption, revenue realisation, and long-term customer outcomes. /p pstrong Role Purpose /strong /pp The Fulfilment Representative is the business owner of customer fulfilment after contract signature. The role is accountable for translating contractual commitments into successful delivery, operational adoption, revenue realisation, and measurable customer outcomes. Working closely with account, solution, engineering, service, logistics, finance, and partner teams, the Fulfilment Representative owns the customer journey from Purchase Order through delivery, go-live, operational stabilisation, and ongoing performance governance. /p pstrong Key Responsibilities /strong /ppstrong1.End-to-End Delivery Ownership /strong /pulli Own the customer fulfilment lifecycle from Purchase Order through project completion, operational acceptance, and stabilisation. /lili Develop and execute fulfilment plans aligned with contractual commitments and customer expectations. /lili Manage project timeline, cost, quality, resources, and key delivery dependencies. /lili Coordinate cross-functional teams including Sales, Solution, Engineering, Service, Logistics, Finance, and external partners. /lili Drive deployment readiness, go-live execution, and successful operational handover. /li /ulpstrong2.Contract Execution and Revenue Realisation /strong /pulli Ensure contractual commitments, milestones, deliverables, and acceptance criteria are fully executed. /lili Align delivery progress with invoicing and contractual payment milestones. /lili Support or own accounts receivable follow-up, payment collection, and cash flow realisation according to local role scope. /lili Identify commercial and financial risks that may affect revenue recognition or collection and drive corrective actions. /lili Maintain accurate records of delivery status, acceptance, invoicing, and outstanding obligations.
/li /ulpstrong3.Customer Success and Operational Performance /strong /pulli Act as the key operational interface between customers and internal delivery teams. /lili Own post-go-live operational performance and customer fulfilment outcomes. /lili Lead KPI, SLA, and service performance reviews with relevant stakeholders. /lili Coordinate customer onboarding, training, operational engagement, and adoption activities. /lili Monitor account health, customer satisfaction, and value realisation, and support long-term partnership development. /li /ulpstrong4.Governance, Risk and Escalation /strong /pulli Identify delivery, operational, contractual, and financial risks throughout the project lifecycle. /lili Establish appropriate governance routines, status reviews, and escalation pathways. /lili Provide clear project and operational reporting to customers, management, and internal stakeholders. /lili Drive accountability across workstreams and ensure agreed actions are completed. /lili Lead issue resolution and maintain transparency until risks and escalations are closed. /li /ulpstrong5.Strategic and Cross-Functional Collaboration /strong /pulli Work closely with Account Representatives or Sales teams to support customer retention and growth. /lili Partner with Solution and Technical teams to ensure the intended solution is successfully realised in operation. /lili Provide structured field feedback to improve future solution design, deployment models, and customer processes. /lili Contribute to continuous improvement of fulfilment governance, delivery standards, and operational excellence. /li /ulpstrong6.Key Success Measures /strong /pulli On-time, on-quality, and on-budget project delivery. /lili Accurate contract execution and operational acceptance. /lili Revenue realisation, timely invoicing, and cash collection performance. /lili Customer satisfaction, account health, and adoption of delivered solutions. /lili Achievement of agreed KPI and SLA performance. /lili Effective risk identification, escalation management, and issue resolution. /lili Continuous improvement in fulfilment and delivery processes. /li /ul pstrong Candidate Profile /strong /p pstrong Professional Experience /strong /pulli Experience in project management,
project delivery, fulfilment management, customer operations, account management, or a related role. /lili Experience in EV charging, energy, mobility, electrical infrastructure, or wider infrastructure sectors is preferred. /lili Demonstrated experience managing complex, cross-functional customer delivery projects. /lili Experience with contract execution, delivery governance, operational performance, and customer-facing project management. /lili Experience with invoicing, payment milestones, receivables, or revenue-related processes is a strong advantage. /li /ul pstrong Project and Commercial Skills /strong /pulli Strong understanding of project planning, delivery processes, contractual obligations, and commercial operations. /lili Ability to manage scope, timelines, cost, quality, risks, and stakeholder expectations. /lili Strong analytical and reporting capability, including KPI and SLA performance management. /lili Ability to manage multiple projects and priorities simultaneously. /lili Experience with project management, CRM, ERP, or service management systems is preferred. /li /ul pstrong Personal Competencies /strong /pulli Strong ownership-driven, proactive, and results-oriented mindset. /lili Excellent stakeholder management, customer communication, and cross-functional leadership skills. /lili Strong problem-solving and escalation management capability. /lili Commercial awareness and confidence working with delivery and financial outcomes. /lili Ability to work effectively in an international, matrixed, and fast-growing environment. /li /ul pstrong Languages and Travel /strong /pulli Fluent English is required. /lili Mandarin Chinese is an advantage. /lili Willingness to travel in Europe. /li /ul pstrong Role Scope /strong /pulli This is a customer-facing individual contributor role unless people-management responsibility is explicitly added. /lili The role owns fulfilment execution and customer outcomes after contract signature; account growth and solution ownership remain aligned with the relevant Sales and Solution functions. /lili Responsibility for accounts receivable and payment collection should be confirmed by country and business model before publication. /lili Use the standard job title Fulfilment Representative unless a local legal or organisational requirement requires otherwise. xrdbqlu /li /ul pstrong Location: /strong Milan, Italy /ppstrong Start Date: /strong As soon as possible /ppstrong Working Hours: /strong Full-time /ppb Contact: /b Apply directly on LinkedIn or send your resume to . /p /p /p
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