19 set - Lazio
Bvlgari Hotels & Resorts
Additional Information
Job Number********
Job CategoryRooms & Guest Services Operations
LocationPiazza Augusto Imperatore 10, Rome, Rome, Italy, 186VIEW ON MAP
ScheduleFull Time
Located Remotely?
N
Position TypeNon-Management
Pay Range:EUR ******,20 Annual Salary
Position SummaryProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages.
Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation.
Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift.
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
What We Offer
Opportunities for professional growth and career advancement within the Bvlgari Hotels & Resorts brand
Access to online training programs and a structured personal development plan
Colleague recognition programs
Preferential rates at Marriott Hotels and our outlets (subject to terms and availability)
Company events (e.g., birthday celebrations, staff parties, etc.)
Staff canteen available during working hours
Uniform and internal laundry service
Staff accommodation (subject to availability and eligibility)
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations.
Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.
In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.Bewhere you can do your best work,beginyour purpose,belongto an amazing global team, andbecomethe best version of you.
#J-*****-Ljbffr
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