Digital Services - Trainee Customer Support Representative
Pubblicato il 19-09-2026 - SATO Europe in Emilia-Romagna
SATO is a leading global provider of Auto-ID solutions that connect people, goods and information. It serves a diverse range of sectors to streamline operations, empower workforces and help customers reduce their environmental impact. Integrating auto-ID technologies with hardware as solutions, we tag identifiers to things and people at the site of business operations and feed data to IT systems for processing.
SATO Italy is looking for a talented Junior Customer Service Representative who thrives in a well-structured sales cycle environment. Your primary objective is to work directly with SATO's customers to drive and support the customer service in the Italian market. You are here to help lift our service to the next level. This starts by feeding orders into our ERP system, but it doesn't end there. It ends with a happy customer who has received their order in a timely manner. Primary point of contact for all inbound telephone calls and emails;
Build, maintain and manage relationships with all Business Partners and end-users.
Coordinate and manage office administration activities to ensure smooth day-to-day operations.
Manage office-related documentation, including lease agreements, contracts, and supplier records.
Handle incoming mail, courier deliveries, and official correspondence.
Coordinate the ordering, allocation, and tracking of company assets, including laptops, mobile phones/SIM cards, and company vehicles.
Support onboarding and offboarding activities by arranging required equipment and administrative documentation.
Liaise with external service providers, landlords, and facility management companies as required.
Assist with invoicing, accounting administration, and other operational support activities when needed.
Degree: Economics, Marketing, Communications, Foreign Languages, Social Sciences, Humanities.
Strong telephone contact handling and active listening abilities with great communication skills
Customer orientation and ability to adapt and respond to different types of characters
Commercial orientation with a favor for administrative tasks
Hard Skills:
Fluent level of expertise in Italian invoicing and accounting management;
Excellent skills in Italian and English (written and spoken)
Computer skills (MS Office, ERP/Oracle) - an advantage, but not mandatory (willingness to learn)
Certifications/Qualifications: CRM, degree.
Experience: call center, help desk, front/back office, communication
Basic knowledge of customer management.
User of Oracle, Salesforce
Benefits and perks:
~ Full-time, permanent contract with 6 months' probation period (Italian entity)
~ A laptop
~ Remuneration will be determined based on experience, qualifications, internal equity, and applicable collective bargaining agreement
~ Fantastic opportunity to start your career in one of the biggest brands in the Auto ID and labelling business in the world
~ An international open culture and environment where there is always a room for your ideas
~25 days of holiday allowance
~CCNL
We hire and promote individuals based on merit and business needs, regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic.