21 set - Campania
Ignite
Work Model: On-site (Lisbon office, Portugal)
Availability: Immediate onboarding
Schedule: Full-time (40 hours/week), rotating 8-hour shifts available 24/7
Position Overview
Looking to transition into an exciting new role in Portugal? Our Lisbon team is actively expanding its diverse workplace by bringing on Italian-speaking customer service representatives. In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms. We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment.
Core Responsibilities
- Customer Interaction: Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a polite, highly professional manner.
- Issue Resolution: Assess customer difficulties, isolate the primary causes of issues, and deliver precise, tailored solutions.
- Information Recording: Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our CRM software.
- Target Achievement: Strictly hit key operational targets, such as CSAT, FCR, and AHT metrics.
- Continuous Learning: Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures.
Candidate Requirements
- Language Skills: Native or C1/C2 fluency in Italian (both written and oral), along with at least B2 English proficiency for internal team collaboration and software navigation.
- Availability: Full flexibility to work across a 24/7 rotating schedule.
- Work Location: Ability to work on-site at our corporate office in Lisbon.
- Work Authorization: EU/EEA citizenship,
a valid EU passport, or a current Portuguese work permit.
- Core Competencies: Excellent communication habits, active listening capabilities, resilience under stress, and a constructive approach to complex problem-solving.
Remuneration Packages
- Option A: Local Offer (For Lisbon Residents)
- Gross Monthly Base: €1,262.33 (spread over 12 monthly payments)
- Housing: Candidate-sourced living arrangements
- Best Suited For: Local residents or individuals organizing their own accommodation in Lisbon
- Option B: Relocation Offer (For Candidates Moving to Lisbon)
- Gross Monthly Base: €1,059.00 (spread over 12 monthly payments)
- Housing Included: Private bedroom in a shared company apartment, with basic utility expenses fully covered
- Travel Assistance: Inbound flight reimbursement following successful completion of the trial period, plus airport pickup service
- Best Suited For: Applicants relocating to Lisbon from international locations
Perks & Benefits
- Professional Growth: Defined pathways toward team leadership, quality assurance, or training roles.
- Paid Training: Fully funded, comprehensive onboarding instruction program.
- Workplace Environment: Welcoming workplace culture offering group outings, sports clubs, and vibrant social gatherings.
- Health Support: Complimentary private health coverage after six months of service, alongside confidential mental health support services.
- Local Advantages: Enjoy Lisbon's consistent sunshine, coastal lifestyle, historical landmarks, and vibrant community culture.
How to Apply
Send your current CV in English or Italian. Qualified candidates will be contacted rapidly by our talent acquisition team for an initial phone screen.
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