Senior Manager Field Service
Pubblicato il 19-09-2026 - Danaher in Milano
Overview
Senior leader responsible for the national Service and Field Applications organization in Italy, driving exceptional customer support and operational excellence.
You will shape the national service strategy, lead a large, geographically dispersed team, and ensure alignment with business priorities and regulatory standards.
You'll partner with Commercial and Sales to enable sustainable growth and strengthen customer relationships.
This is a chance to influence transformation and deliver a best-in-class customer experience in a global diagnostics company.
Retribuzione / Benefits
remote work arrangement
premio/incentive pay
healthcare program
paid time off
company car
pension funds and medical funds
Responsabilità
Lead and develop the national Service and Field Applications teams to ensure consistent execution and high performance across regions
Drive customer satisfaction, service quality, and base business retention; partner with Commercial and Sales leadership
Define and execute the national service strategy with clear KPIs, contractual commitments,
and productivity targets
Build capabilities and talent through succession planning, leadership development, and continuous improvement
Act as a key member of the Italy Leadership Team, guiding strategy and cross-functional collaboration to deliver excellent customer experience
Requisiti fondamentali
10+ years in Medical Diagnostics, Healthcare, Medical Device, or Life Sciences with significant leadership in Field Service and/or Field Applications
Proven track record in leading managers and dispersed teams, driving operational performance and transformation
Strong leadership, strategic thinking, stakeholder management, and business acumen; ability to influence senior leaders
Excellent communication and problem-solving skills; fluent in English; willing to travel up to 50% nationally; valid driver's license
leadership
stakeholder management
communication
Field Service leadership
Field Applications
operational excellence