19 set - Cesena
Technogym
Overview
As a Technical Services Performance Specialist, you will monitor and optimize Technical Service processes across Technogym subsidiaries.
You'll translate data into actionable improvements to boost service excellence and customer satisfaction.
You'll train teams remotely and on-site, and ensure consistent reporting across the global organization.
Your work will shape performance initiatives and enable ongoing improvement in service delivery.
Responsabilità
Analyze data and KPIs in Technical Service to spot trends and improvement opportunities
Provide direct support to subsidiaries to boost efficiency and streamline processes
Deliver training sessions to subsidiary colleagues, remotely or on-site
Transfer know-how on reporting and monitoring tools across the Technical Service organization
Manage processes (e.g., Warranty Refund) with subsidiaries and distributors to ensure correct, timely execution
Help collect and formalize business specs for developing and improving reporting tools
Support adherence to key processes to ensure data accurately reflects service level
Contribute to define and implement performance improvement plans and monitor progress with subsidiary teams
Contribute to implementing Technical Services strategic fundamentals with a continuous improvement mindset
Requisiti fondamentali
Passion for fitness, proactive and ethical
Experience in fitness industry desirable
Excellent analytical and communication skills; curiosity and creativity
Master's Degree in Engineering (or related field)
1–2 years in Technical Service, After Sales or related roles
Proficiency in ERP systems and IT tools (e.g., Salesforce, Excel, PowerPoint)
Knowledge of project management methodologies and tools
English proficiency (CEFR B2)
Availability for international business trips
Ability to execute tasks quickly and accurately
Good teamwork and listening skills
Analytical thinking
Strong communication
Curiosity
ERP systems
Salesforce
Excel
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