Senior Lead AI Experience
Pubblicato il 21-09-2026 - Deutsche Telekom in Milano
Deutsche Telekom connects millions of people around the world.
We are a leading telecommunications company and a trusted companion in a connected world—at home, at work, everywhere.
We believe technology should serve people and the planet. We balance innovation with responsibility, combining business success with social and ecological impact. Our goal is simple: connect everyone to the opportunities of today while shaping a sustainable tomorrow.
Within Telekom, Products Innovation Experience (PIX) brings this vision to life. Designers, product leaders, researchers, engineers and technologists work together to create AI-powered products and services that people love and trust.
We are looking for a Senior Lead AI Experience & UX Design (m/f/d) to define and drive the future of AI-powered customer experiences across Telekom's digital ecosystem. This role combines strategic leadership, UX excellence, AI innovation and cross-functional influence to shape products that are intelligent, responsible and deeply human.
What We Provide
We believe exceptional innovation happens when talented people are empowered to lead.
Our culture is built around:
- Purpose-driven innovation with measurable customer and business impact.
- An international, multidisciplinary team shaping the future of AI experiences.
- End-to-end ownership from vision through execution.
- Opportunities to influence products used by millions of customers worldwide.
- Continuous professional growth and executive leadership development.
- Flexible hybrid work environment based in Milan.
- Collaboration across Telekom's international product, engineering and AI organizations.
What You'll Do
As Senior Lead AI Experience & UX Design, you will define the strategic vision for AI-driven customer experiences while leading design excellence across multiple products and initiatives.
You will:
- Define the long-term UX vision and AI experience strategy for customer-facing products.
- Lead the design of next-gener