SPA Manager
Pubblicato il 21-09-2026 - Mandarin Oriental in Italia
Pre-Opening Responsibilities
- Lead all Spa pre-opening activities, ensuring timely and successful delivery of the department in line with the resort opening timeline.
- Develop and implement Spa Standard Operating Procedures (SOPs), policies and operating manuals in accordance with Mandarin Oriental brand standards.
- Participate in the design review and operational planning of all Spa facilities to ensure functionality, guest flow and operational efficiency.
- Recruit, onboard and train the Spa team, fostering a culture of luxury service excellence from day one.
- Support the selection of treatment concepts, operating equipment, retail assortment and luxury product partnerships.
- Prepare departmental budgets, manning guides, opening inventories and procurement requirements while ensuring cost control throughout the pre-opening phase.
- Coordinate testing, commissioning and operational readiness of all Spa facilities prior to opening.
- Work closely with the Executive Committee and Corporate Spa teams to ensure all brand standards,
quality expectations and opening milestones are achieved. Operational
Responsibilities
- Manage the daily operations of the Spa, Fitness and Wellness facilities, ensuring the highest standards of luxury service and guest satisfaction.
- Deliver exceptional, personalized wellness experiences inspired by the natural surroundings of the Dolomites and the Mandarin Oriental philosophy of holistic wellbeing.
- Drive revenue growth and profitability through effective budgeting, forecasting, pricing strategies, retail performance and cost control.
- Curate innovative wellness programs, signature treatments and seasonal experiences tailored to both leisure and ski resort guests.
- Lead, coach and inspire the Spa team, fostering a culture of excellence, accountability and continuous professional development.
- Ensure all Spa services are delivered in accordance with Mandarin Oriental luxury standards, Forbes Five-Star expectations and all applic