Field Service Executive
Pubblicato il 21-09-2026 - Chep in CasagioveOverviewIn this role you will drive asset recovery and customer success within CHEP's retail-focused account portfolio. You will build strong stakeholder relationships, onboard new customers, and lead improvements in service quality and asset control. You'll collaborate cross-functionally to grow CHEP's customer base and optimize recovery metrics, contributing to sustainability and efficient supply chains. This is a hands-on, market-facing position that values customer-centric solutions and cross-team partnership.Retribuzione / BenefitsEmployee Assistance Programme (EAP)Option to participate in company share schemeLife InsurancePersonal Accident InsuranceRemote work (Fully Remote)Annual premio (10%)ResponsabilitàEstablish and maintain relationships with pallet receiving locations to align on asset productivity objectivesIdentify root causes of collection issues and partner with internal teams to improve customer experience and CIFOT metricProvide retailer staff training and ensure effective equipment control practicesOnboard and implement new customers, defining asset recovery agreements for smooth transitionsManage audit programs within accounts to ensure asset management standards and identify improvementsCollaborate with internal teams and external partners to support growth and expand CHEP's customer baseMonitor asset control metrics and apply data-driven corrective actions to improve asset recoveryRequisiti fondamentaliExperience in a retail or logistics environmentCustomer-facing roles with B2B exposureBackground in service delivery to Retail, Wholesale, or Logistics sectorsProficiency in MS Office and CRM (Salesforce)Driver licenseEnglish professional proficiencyExperience with onboarding or customer onboarding processesRemote/region-specific work coverage (Italy Area 2)Active ListeningAdaptabilityCommunicationEmpathyMS OfficeCRM (Salesforce)