21 set - Casagiove
Deutsche Post DHL
OverviewIn this role you will coordinate domestic and international road freight, planning with approved carriers to move shipments from origin to destination. You will monitor status, address issues, and ensure timely booking, dispatch, and delivery while maintaining accurate records. As the primary contact for customers, you provide updates, handle inquiries, and ensure compliance with regulations and company policies. You will collaborate with transport providers, verify documents, and support cost control and billing to sustain profitability. This role shapes the efficiency and reliability of land freight operations across our logistics network.ResponsabilitàCoordinate domestic and international road freight shipments from origin to destinationPlan and arrange transportation with approved carriers and vendorsMonitor shipment status and proactively address operational issues or delaysEnsure timely booking, dispatch,
and delivery of customer shipmentsMaintain accurate shipment records and operational documentationAct as the primary point of contact for customers regarding land freight shipmentsProvide shipment updates and transportation status reportsRespond promptly to customer inquiries, concerns, and service requestsCoordinate with transport providers and subcontractors to secure capacityMonitor carrier performance, service levels, and compliance requirementsPrepare and verify transport documents, delivery orders, customs-related documents, and shipment recordsEnsure compliance with local regulations, customs requirements, and company policiesMaintain accurate data within operational systems and transport management platformsEnsure adherence to safety, security, and quality standardsVerify transportation costs and supplier invoicesSupport quotation preparation and pricing activities when requiredMonitor shipment profitability and identify cost-saving opportunitiesEnsure timely billing and revenue recognition procedures are completedRequisiti fondamentalicustomer service orientationclear communicationproblem solvingtransport management platformsdocumentation managementcompliance tracking
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