21 set - Volpiano
Deel
OverviewAs Operations Manager, you will own automation and AI-driven improvements across Deel's global payroll processes. You'll build, test, and iterate AI-powered workflows (Akai) while leading end-to-end projects across multiple workstreams. You'll partner with engineering, product, and ops teams to fix gaps, surface leadership-ready insights, and drive efficiency at scale. This hands-on role rewards proactive problem solving and cross-functional collaboration to advance our global operations. A strong hook is the opportunity to shape AI-enabled payroll at a world-spanning platform.Retribuzione / BenefitsStock grant opportunitiesOptional flexible office membershipCountry-based perks and benefitsInclusive and equal-opportunity cultureCompetitive pay aligned with local marketsResponsabilitàManage day-to-day operational workflows and identify efficiency gainsSupport automation initiatives to reduce manual tasks and improve accuracy and speedPartner with cross-functional teams to streamline tools and processes for internal teams and customersEnsure adherence to operational controls, compliance requirements,
and risk managementContribute to fraud prevention and regulatory alignment through strong operational standardsMonitor performance metrics and escalate risks or gaps to leadershipDrive customer-focused process improvements to shorten turnaround times and improve resolutionExpand self-service options to reduce manual supportImplement feedback loops to inform continuous improvementCoordinate operational readiness for new product or market launches with stakeholdersAssist go-to-market efforts by removing bottlenecks for smooth adoptionTrack and report operational outcomes with insights for leadershipExecute operational projects and strategic initiatives with senior leadersRequisiti fondamentali5+ years of experience in operations in a fast-paced environmentComfort with building and troubleshooting AI workflows, not just using AIEngineering background or equivalent technical exposure preferredExperience managing and mentoring small to mid-sized teamsStrong problem-solving and detail-oriented, solutions-mindedKPI-driven with track record of improving metricsExposure to process automation and operational toolingBackground in FinTech, consulting, banking, or fast-paced startups preferredStrong analytical skills and ability to turn data into actionable insights (SQL familiarity a plus)Collaborative team player with energy and bias for actioncollaborative teamworkhigh energy and proactive mindsetstrong problem-solving orientationAI tools and workflow troubleshooting (e.G., Akai)SQL familiarityprocess automation
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