21 set - Volpiano
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OverviewIn this role you will be the trusted advisor for a portfolio of high-value EcoStruxure IT customers, guiding onboarding and ongoing value realization. You'll lead strategic reviews, drive adoption of platforms like Data Center Expert, IT Advisor, NetBotz, and IT Expert, and identify growth opportunities. You collaborate with cross-functional teams to ensure renewals, feedback, and continuous improvement. This is a chance to shape customer outcomes at scale in a fast-paced, impact-driven environment.Retribuzione / Benefitsflexible work optionshealth and life insurancepaid time offparential and care leavelearning platforms like Courseraglobal career opportunitiesResponsabilitàBuild consultative relationships with VIP customers from onboarding through value realizationLead regular strategic business reviews and ensure progress toward goals and KPIsProvide tailored guidance and proactive recommendations for EcoStruxure IT platformsIdentify opportunities for growth (e-learning, advanced services, cloud migration, integrations)
and connect customers with solutionsPartner with Licensing & Renewals to drive seamless renewals and ensure up-to-date software/servicesShare feedback with Commercial, Product, and Technical Support to elevate the customer experienceForecast renewals, assess risk, and maintain strong renewal rates with Sales and Renewals teamsCollaborate cross-functionally with regional IT leaders, Sales, Services, and Product Management to deliver unified supportStay ahead of industry trends and guide customers through updates and new featuresIdentify customer stories and recruit advocates for referencesRequisiti fondamentaliproactive mindset that anticipates customer needsstrong relationship-building and influence to earn trustability to manage multiple accounts in a fast-paced environmentgrowth-oriented approach to identify expansion opportunitiescommunicationcustomer engagementcollaborationData Center ExpertIT AdvisorNetBotz
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