Store Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7zjtlg

Lavorare per Stella McCartney è un'esperienza davvero gratificante. In qualità di azienda operante nell'industria della moda di lusso con un resistente profilo etico, siamo leader e innovatori nel settore.

Acting as the Ambassador of the Stella McCartney Brand, inspires and develops a diverse team to successfully reach quantitative and qualitative targets by providing a unique in-store experience to the clientele.

Owner and responsible for the achievement of the store target and the growth of the business, implement and maintain concrete actions in line with Brand strategy, ensuring operative functioning and correct management of product, visual merchandising and operations, and the management of personnel in line with the "Retail Excellence" program, company policies and procedures.

BUSINESS & SALES PERFORMANCE :

Drive Sales Target Achievement:

- - Drive the achievement of the annual sales targets/budget/forecast in accordance with the guidelines received by the company.
- - Analyze and monitor store KPI'S on a daily, weekly and monthly basis to implement immediate and long-range action plans.
- - Device and execute strategies for sales generation to meet monthly goals including Sales Consultant & Team incentives.

Maximize the Business potential of the store:

- - Guarantee financial results of the store through effective management and monitoring of margins, stock and personnel costs.
- - Optimize the store contribution and monitor personnel costs keeping in line with the set budget/forecast and by developing the KPIs

Maximize sales by category:

- - Push ongoing growth of the store's turnover through regular feedback to the Buyers on merchandise, stock availability and sell through analysis.
- - Update Sales Consultants on business, focusing on sell through




- - Monitor the team and ensure up selling and cross selling techniques are mastered

TEAM:

Motivate and retain staff:

- - Lead and motivate all team members by being a role model and setting exceptional example to the team
- - Constantly monitor staff KPIs achievement and coaches each team member, defining specific improvement plan through "one to one" monthly meeting
- - Carry out the yearly appraisal for all team members, following the Company's procedure and providing constructive and comprehensive feedback, as well setting individual objectives for development

Coach and train store staff:

- - Responsible for the Brand and product knowledge of the team, ensure the efficacy of the Induction plan to the new staff and provide constant in-store training sessions to all the team
- - Understand training needs and liaise with the regional HRBP and Retail Trainer to develop ways to implement training needs
- - Coach and continuously monitor the execution of the Stella McCartney Client Experience to achieve the best quantitative and qualitative business results
- - Guarantee the team complying with Uniform and Grooming Standards

Build team working:

- - Guarantee an optimum relay of information within the store and an excellent and transparent ascending and descending communication flow
- - Conduct daily morning meeting to updates staff on business performance and initiatives
- - Take ongoing actions around Sales Consultants motivation (i.e. Store Contest)



according to the sales and brand strategy and acting as their coach & mentor

Optimize staff vs business need:

- - Manage recruitment, ensuring the team profiles match accordingly to Stella McCartney people value and brand strategy.
- - Evaluate and promote career development of the team in cooperation with the regional Retail Director/Manager and HRBP
- - Identifying performance issues, manage them with the involvement of the Retail Director/ Manager and the people & culture team to ensure Company obligations are always met to ensure a fair and consistent processed is followed
- - Co-ordinate Rota and overtime, ensuring the appropriate staff coverage in the store by providing sufficient time management (ex. holiday plan, maternity leave) limiting the use of agency staff

CLIENTS/MARKET:

Know the competitors:

- - Responsible for the development of the stores external relations within its competitive environment - marketing, merchandising, local activities etc.
- - Proactively follow current luxury fashion trends, industry news, technology, and key competitors in the local market

Build effective relationships with new/existing Clie nts:

- - Develop and promote a loyal clientele through concrete initiatives leveraging all clienteling tools (client book, CRM) according to the sales and brand strategy
- - Act as the Ambassador for the brand within the market and build relationships with local and VIP clients.
- - Work closely with the regional marketing team and coordinates events
- - Ensure all team members spend time contacting clients to build the relationship and drive traffic to the store.
- - Liaise with the Clienteling and CRM department for in-store events, special launches and managing the operational tasks required prior, during and after the events/launch

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7zjtlg