21 set - Budrio
Virtual
- Provide end-user support (Level 1 and basic Level 2) via ticketing system
- Install, configure and troubleshoot Windows client devices
- Manage user accounts and permissions (Microsoft 365, Active Directory)
- Support onboarding/offboarding processes (users and devices)
- Configure and support mobile devices (iOS and Android)
- Maintain IT documentation and knowledge base
- Support and guide junior Help Desk resources on daily activities
Requirements (Must-have)
- 3 years of experience in IT Support / Help Desk
- Good knowledge of Windows 11 troubleshooting
- Experience with Microsoft 365 (user management, basic administration)
- Basic knowledge of Active Directory (users, groups, password reset)
- Experience using a ticketing system
- Good communication skills with end users
- Ability to manage multiple requests and prioritize tasks
- Based in Genoa area
Nice-to-have
- Experience with Level 2 support activities
- Basic networking knowledge (IP, DNS, Wi-Fi)
- Experience with device deployment tools
What we are looking for
- Reliable and structured approach to daily support activities
- Ability to work both independently and within a team
- Proactive attitude in problem solving
- Attention to confidentiality and data handling
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