Hotel Guest Service Representative
Pubblicato il 21-09-2026 - Paragon Hotel in Piemonte
Overview
Principle Responsibilities & Position Purpose: Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Understands and implements the mission statement, values, and culture at all times.
Responsibilities
- 1+ years of experience in customer service at a branded hotel preferred
- High School diploma or equivalent of the same
- Must display professionalism and have characteristics of honesty and trustworthiness
- Must have excellent attendance and be punctual
- Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
- Must be able to stand for eight hours, bend, stretch, and reach
- Work schedule varies and may include occasionally working on holidays, weekends, and evenings. Long hours sometimes required
- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Pre-Requisites (Requirements)
- 1+ years of experience in customer service at a branded hotel preferred
- High School diploma or equivalent of the same
- Must display professionalism and have characteristics of honesty and trustworthiness
- Must have excellent attendance and be punctual
Work Environment & Context
- Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
- Must be able to stand for eight hours, bend, stretch, and reach
- Work schedule varies and may include occasionally working on holidays, weekends, and evenings. Long hours sometimes required
- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Required Knowledge, Skills, and Abilities
Knowledgeable in:
- Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
- Frequent Stay Program
- Reservations procedures including cancella