Service Engineer Italy (m/f/d)
Pubblicato il 21-09-2026 - GoodWe in Lucca
Position: Service Engineer Italy (m/f/d)
Location: Remote (Italy)
As a Service Engineer, you will be at the forefront of GoodWe's technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the Europe regional team supporting our sales growth and maintaining customer loyalty.
A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.
This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Europe region.
Job Responsibilities
- Take full responsibility for technical support of solar/PV/BESS products for overseas markets, including providing professional product consultation and answering overseas customers' inquiries regarding product performance, technical specifications, and application scenarios.
- Organize and deliver technical training programs for different customer groups, develop tailored training plans, and ensure customers fully understand product operation, installation, and maintenance requirements.
- Conduct on-site commissioning and debugging at customer project sites according to actual project requirements,
ensuring stable and reliable operation of solar/PV/BESS systems. Respond promptly to technical issues raised by overseas customers and provide effective solutions.
- Work closely with the sales team to gain a deep understanding of customer needs, provide accurate technical support from an engineering perspective, support sales expansion, enhance customer satisfaction, and promote long-term cooperation.
Your Profile
- A technical background, such as a bachelor's degree or professional certification in electrical engineering, communication technology, or a related field.
- Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
- A passion for solving complex technical challenges.
- At least 3 years of experience in technical support, ideally within a technical or engineering environment.
- Enjoys cross-border collaboration and working with international teams and customers.
- Structured, results-oriented approach with a strong focus on customer service.
- Customer oriented mindset.
- Fluent in Italian, English.
- Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage.
- Willingness to travel.
What we offer
- Unique opportunity to join a truly diverse, international, ambitious and rapidly growing GoodWe European based team.
- Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
- Passionate work environment with flat hierarchies and fast decision-making.
- Have fun and do something meaningful that will make a difference!