Head of Workplace Services

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7zm1lp

ppBanca Generali ( Italy's leading private bank in financial planning and customer asset protection through a high-quality network of Financial Advisors, is looking for a Workplace Manager for its Milan site. /p h3Workplace management office overseas: /h3 ul liDigital workplace governance (endpoints, collaboration tools, software assets). /li liWorkplace and meeting room technology management. /li liEvent technology support and delivery. /li liHelpdesk and end-user support oversight. /li liDefinition of standards, policies, and operating processes. /li liContinuous service improvement and business continuity management. /li liOwn the end-to-end Workplace Services strategy, governance and delivery for Head Office users and the Financial Advisor Network, ensuring service quality, operational efficiency, cost optimization and compliance with operating model. /li liDefine and continuously evolve the Digital Workplace service model, covering end-user devices, collaboration platforms, mobile services, support channels and employee experience. /li liLead service operations across incident, request, problem, change and demand management processes, ensuring high service reliability and user satisfaction. /li liManage external providers and strategic partners, overseeing service performance, contractual compliance, SLA/KPI achievement. /li liOversee the End User Computing and Digital Workplace ecosystem, ensuring service reliability, technology evolution and alignment with business needs. /li liOwn workplace asset and software lifecycle management, ensuring optimization of costs, licensing compliance, CMDB accuracy and audit readiness. /li liAct as the primary IT partner for workplace-related business needs, translating strategic priorities into service enhancements and transformation initiatives. /li liDrive workplace innovation and adoption of emerging technologies, including AI-enabled capabilities, automation and self-service solutions, to improve productivity and user experience. /li /ul h3Requirements /h3 h3Experience and expertise: /h3 ul li5+ years of experience in Workplace Management, End User Computing,



Digital Workplace or related IT Service Management roles. /li liExperience managing workplace services in highly regulated environments, with awareness of security, compliance and audit requirements. /li liStrong knowledge of Microsoft 365, endpoint management, collaboration platforms and Digital Workplace technologies. /li liSolid understanding of ITSM processes, ITIL principles, service governance and operational excellence. /li liExperience in vendor management, SLA/KPI governance, budget ownership, asset and software lifecycle management. /li liFamiliarity with AI-enabled workplace solutions (e.g. Microsoft Copilot, virtual agents and automation tools). /li /ul h3Leadership Personal Skills: /h3 ul liStrong ownership mindset, with the ability to manage services, priorities, risks and outcomes. /li liExcellent stakeholder management, communication and executive reporting skills. /li liProven ability to lead suppliers and cross-functional teams, driving performance, accountability and continuous improvement. /li liStrong problem-solving, decision-making and execution capabilities in complex environments. /li liResults-oriented approach with focus on service quality, user experience and cost efficiency. /li liExperience supporting distributed user populations, branch networks or Financial Advisor organizations. /li liITIL Foundation or equivalent IT Service Management certification. /li liFamiliarity with cloud-based workplace technologies, including Microsoft Azure, Entra ID and SaaS-based collaboration services. /li liFamiliarity with workplace security and compliance topics, including endpoint security, identity and access management, and regulatory requirements. /li /ul h3What we offer:



/h3 pThe position offers employment under the Italian National Collective Labour Agreement for the Credit Sector (CCNL Credito) and the Company Supplementary Agreement of Banca Generali. /p pThe starting gross annual salary is approximately €60,000. /p h3We also offer: /h3 ul liSmart working and flexible working hours /li liSupplementary health insurance and access to insurance coverage at preferential rates /li liTraining and development opportunities /li liAccess to learning platform /li /ul h3Why Join Generali /h3 pJoining Generali means becoming part of an international Group with a strong heritage and a forward-looking vision, where people are at the center of our sustainable growth strategy. /p pWe foster a responsible, inclusive, and innovation-driven work environment, where everyone can contribute to creating value for customers, society, and the communities in which we operate. /p pWe believe that diversity, equity and inclusion are essential to building a stronger culture and driving sustainable growth. /p pAt Generali, you will find opportunities to grow through continuous learning, career development paths, and internal mobility across the Group. /p pWe recognize talent and merit, and support flexibility as a key enabler of well-being and a sustainable work-life balance. /p pWorking with us means sharing strong values and taking on meaningful challenges together to build a safer and more sustainable future every day. /p pAs an Equal Opportunity Employer, Generali evaluates all applications based exclusively on objective and gender-neutral criteria, including skills, experience and potential, ensuring fairness and transparency throughout the selection process. /p h3Company Profile /h3 pBanca Generali is proud to be an inclusive employer that considers applicants regardless of gender, gender identity, sexual orientation, ethnicity, disability, religion, political views, marital status or philosophy of life. /p pIf you have a disability or special need that requires accommodation or assistance, we will support you during the selection process. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7zm1lp