21 set - Sondrio
MET Helmets
B2B Customer Specialist
About MET
MET is a performance helmet brand, combining safety, innovation, and world-class design. Trusted by professional athletes and passionate riders worldwide, we are committed to creating products that inspire confidence and elevate every ride.
Based in the beautiful Valtellina valley nestled in the Italian Alps, MET is surrounded by nature, cycling and Italian culture. Just 20 km from Lake Como and less than 100 km from iconic climbs such as Stelvio, Gavia and Mortirolo, it’s an ideal location for those who love the outdoors and an active lifestyle.
The Role
We are looking for a dedicated and enthusiastic B2B Customer Specialist to support our business development and customer relationships across Direct Countries.
This role is ideal for someone who enjoys working in an international environment, building strong relationship with dealers and customers and supporting sales operations from order management through to after-sales service.
Responsibilities
- Manage customer and dealer requests via email and phone
- Act as the main point of contact for operational and service-related topics
- Process and follow up on orders, warranty claims, returns and other customer inquiries
- Coordinate with Logistics and Warehouse teams to ensure timely deliveries
- Ensure customer and sales information is accurately maintained in the ERP system
- Coordinate with logistics and warehouse teams to ensure timely deliveries
- Monitor customer accounts, collect feedback and track relevant KPIs
- Collaborate with Sales teams to support dealer performance and satisfaction
- Support trade shows, dealer meetings, and other customer-facing events
- Maintain a strong understanding of our products and services to provide accurate and effective support to customers
Requirements
- Previous experience in customer service, sales support or operations
- Fluent in English and French
- Italian is preferred
- German, Dutch or another European language is considered a plus
- Good knowledge of ERP systems and Microsoft Excel
- Understanding of sales processes, order management and logistics flows
- Strong organizational, multitasking and problem-solving skills
- Strong customer-oriented mindset with a proactive approach
- Excellent verbal and written communication skills
- Passion for cycling and sports is a plus
Work Location: Talamona (SO) Italy
Package: Gross Salary 25.000-30.000 + Welfare
As part of our global team, you'll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career. We understand that our ability to excel depends on the integrity, knowledge, imagination, skill and diversity of our staff. To this end, we are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
If you believe you have the dedication and skills to join our team, please email your resume and cover letter to: (email hidden)
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