21 set - Parma
JobLeads
Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. These learning solutions include high quality content, technology, teaching and exceptional schools. The Director of Field Engineering is responsible for leading a team of field engineers, managers, and vendor-partners to ensure an optimal support experience for all end users of the Information Technology (IT) organization. We are looking for a passionate IT Leader with a large spectrum of experience working across multiple business verticals in a rapidly evolving environment. You will have the opportunity to improve everyday business processes, challenge the status quo and propose innovative solutions to modernize our approach in several areas of the IT organization.
Oversee the day-to-day operations of the company's field engineering support services.
Designs and develops policies and procedures for on-site installation, testing,
maintenance, and troubleshooting.
Develops and monitors KPIs for successful performance of all field teams.
Develops procedures, processes, checklists, and identifies tools for field support engineer and manager site visits and environment maintenance.
Optimize the efficiencies of the Field Support Engineers and the department processes.
Develop, deploy, and support processes to enable business and school initiatives.
Meet tight business timelines, establish and measure required SLAs.
Work across a multitude of third-party solution providers each fulfilling a portion of the overall service delivery.
Ensure concise, clear, and regular verbal and written communication between business partners and the IT organization.
Ensure the Field Team adheres to standards established by the IT organization.
Lead, coach, and mentor internal managers and employees, fostering a culture of service excelle
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