Enterprise Customer Success Manager – Europe
Pubblicato il 21-09-2026 - Schneider Electric in Lucca
Overview
In this role you will be the trusted advisor for a portfolio of high-value EcoStruxure IT customers, guiding onboarding and ongoing value realization. You’ll lead strategic reviews, drive adoption of platforms like Data Center Expert, IT Advisor, NetBotz, and IT Expert, and identify growth opportunities. You collaborate with cross-functional teams to ensure renewals, feedback, and continuous improvement. This is a chance to shape customer outcomes at scale in a fast-paced, impact-driven environment.
Retribuzione / Benefits
- flexible work options
- health and life insurance
- paid time off
- parential and care leave
- learning platforms like Coursera
- global career opportunities
Responsabilità
- Build consultative relationships with VIP customers from onboarding through value realization
- Lead regular strategic business reviews and ensure progress toward goals and KPIs
- Provide tailored guidance and proactive recommendations for EcoStruxure IT platforms
- Identify opportunities for growth (e-learning, advanced services, cloud migration, integrations)
and connect customers with solutions
- Partner with Licensing & Renewals to drive seamless renewals and ensure up-to-date software/services
- Share feedback with Commercial, Product, and Technical Support to elevate the customer experience
- Forecast renewals, assess risk, and maintain strong renewal rates with Sales and Renewals teams
- Collaborate cross-functionally with regional IT leaders, Sales, Services, and Product Management to deliver unified support
- Stay ahead of industry trends and guide customers through updates and new features
- Identify customer stories and recruit advocates for references
Requisiti fondamentali
- proactive mindset that anticipates customer needs
- strong relationship-building and influence to earn trust
- ability to manage multiple accounts in a fast-paced environment
- growth-oriented approach to identify expansion opportunities
- communication
- customer engagement
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