Customer Technical Trainer
Pubblicato il 21-09-2026 - Salvagnini Maschinenbau in Vicenza
Salvagnini is a leading manufacturer of machine tools for sheet metal working. With a constant commitment to innovation and quality, we offer advanced solutions for industrial automation.
Salvagnini Italia is seeking a Customer Technical Trainer for its office in Sarego (VI).
Main Responsibilities:
- Perform technical and diagnostic analyses on systems at the customer's site.
- Provide specialized support for resolving technical and process-related issues.
- Develop and conduct training sessions for the customer's technical staff, preparing documentation to support classroom activities and planning hands‑on exercises on the equipment
- Prepare technical reports detailing the level of learning achieved, corrective actions, and proposals for improvementboth technical (equipment) and managerial (process).
- Maintain a collaborative relationship with the customer to ensure the continuous improvement of production efficiency.
- Liaise with the Technical Support, Sales, R&D;, Quality, Technical Documentation, and Operations teams.
Key Requirements:
- High school diploma in a technical field, preferably in mechanics, mechatronics, electrical engineering, or equivalent.
- A bachelor's or master's degree in a technical field is preferred.
- At least 3 years of experience in similar roles in technical assistance, service, or support for industrial systems.
- Good knowledge of automated industrial systems and production processes.
- Ability to troubleshoot, analyze faults, and solve technical problems.
- Skills in preventive and corrective maintenance.
- Ability to provide technical training and transfer operational skills to customers and end users.
- Good knowledge of industrial safety regulations and procedures.
- Good knowledge of PLCs, HMIs, and industrial automation systems.
- Good proficiency with IT tools and Business Intelligence tools for monitoring and analyzing KPIs.
- Ability to draft technical documentation and service reports.
- Willingness to travel frequentl