21 set - Milano
Idemia
IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.
Purpose
We are currently looking for aCustomer Service Managerwho will take over responsibility of managing the Customer Service Team in order to assure the whole order and logistic process from the Client order specification till the delivery to the Service Center.
This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability.
Key Missions
As aManagerof ourMilan Customer Service Team, you will manage our Team and you will also be responsible for Key Customers from the banking industry:
- supervise and motivate, delegate tasks and accountability, establish work schedules, set employee goals and objectives, monitor and review the performance of staff and organize necessary interventions for improvement, identifying training needs and develop staff to maximize potential
- take over the Ownership of a Portfolio of Customer Relationships and the management of all contacts relating to their operational activity, including the co-ordination of customer facing operational and service review meetings and dealing with customer contacts in varying roles at all levels
- be responsible for Order Process Management; Management of order expectations, customer order status and performance reports
- communicate all customers’ requirements throughout Idemia departments, dealing with colleagues at all levels in varying roles to deliver customer requests and chase progress
- utilize various internal systems to
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