22 set - Ficarazzelli-bagni Italia
Msx International
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance;
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Repair Optimization andCompliance;
Parts and Accessories Sales Performance;
and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
This role acts as the key interface between the After-Sales Network, Technical Assistance teams, Engineering, Quality, Manufacturing, and other stakeholders involved in field issue resolution.
The objective of the position is to ensure that critical customer and field issues are properly analyzed, prioritized, and resolved,
ultimately providing effective solutions to the dealership network.
Key Responsibilities
- Act as the focal point for one or more vehicles or commodities regarding significant field quality issues.
- Coordinate interactions between Technical Assistance, Control Tower, Engineering, Quality, Project Teams, Manufacturing Plants, Spare Parts, and Tool Teams.
- Ensure that field data and technical information collected from the network are complete and accurate enough to support engineering investigations.
- Drive Engineering teams to progress investigations and accelerate solution development.
- Monitor issue resolution activities and ensure the timely execution of action plans.
- Coordinate and support the implementation of after-sales solutions, including:
- Technical Service Bulletins (TSBs)
- Spare parts actions
- Software updates
- Technical campaigns
- Participate in vehicle quality reviews a
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