21 set - Milano
Elite Escapes
Luogo di lavoro: Genova
Job brief
Join Elite Escapesand turn your passion for travel into your next career.
As a Remote Cruise Planner (Sales-Focused),you'll help clients turn we should take a cruise someday into a confirmed sailing they cannot wait to board. You'll combine destination knowledge, great service, and a consultative sales approach to match travelers with the right ship, itinerary, cabin, and onboard experience-whether they are planning a romantic escape, multigenerational family vacation, celebration at sea, group sailing, or bucket-list voyage.
What You’ll Do
- Connect with clients to understand their preferred destinations, travel style, budget, dates, group size, and cruise must-haves.
- Recommend the right cruise line, ship, itinerary, stateroom, dining package, shore excursions, and add-ons based on each traveler's needs.
- Turn inquiries into confirmed cruise vacations through email, chat, and phone with energy, accuracy, and a client-first approach.
- Explain cruise options clearly, including cabin categories, deposits, payment plans, travel protection,
onboard packages, and port requirements.
- Handle booking details, special requests, changes, payments, upgrades, and pre-cruise questions with professionalism and care.
- Resolve concerns quickly and confidently, helping clients feel supported from their first quote through embarkation and their return home.
- Share valuable cruise insights-best sailings for families, romantic itineraries, hidden-gem ports, seasonal opportunities, and limited-time promotions.
- Build post-booking relationships that encourage repeat sailings, referrals, reviews, and long-term client loyalty.
Nice to Have
- Interest in cruises, ocean travel, river cruising, expedition voyages, or helping people explore the world by sea.
- Travel-industry, sales, hospitality, customer-service, or booking experience is preferred-but not required. Zero experience is welcome.
- Excellent written and verbal communication skills, wi
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