Technical Help Desk Specialist
Pubblicato il 22-09-2026 - Altro in Milano
InPost is a leading player in the business to consumer parcel delivery market. In Poland, they are successfully redesigning the last mile for e-commerce as the market leader. InPost covers the Italian market with a network of 5000 PUDOs (Pick Up and Drop Off points) and 5000 fully automated parcel lockers (that are accessible 24/7) enabling customers to collect, send and return parcels at their earliest convenience. The aim is to continue scaling InPost in the Italian market in a similarly rapid trajectory to that of Integer's Polish home market. We're passionate about our mission and products and our People are the reason we succeed. We're looking for people with drive and curiosity, who will join us in re-writing the norm
Overview:
We are seeking a highly organized and proactive Service Desk Specialist to join our Italian team within the APM Operations Service. The successful candidate will be responsible for dispatching maintenance and repair orders, monitoring the status of pending orders, ensuring compliance with estimated time of arrival (ETA) and service level agreements (SLA)
and expediting orders that risk breaching their SLA.
Key Responsibilities:
Dispatch Maintenance and Repair Orders: Efficiently allocate maintenance and repair orders to the appropriate teams (internal or external), and ensure that all tasks are initiated promptly.
Daily Monitoring of Service Tickets: Conduct daily reviews of all service tickets to ensure they are progressing appropriately. Identify any delays or issues and take necessary actions to resolve them.
Monitor Pending Service Orders (for interventions): Regularly review the status of pending orders to identify any delays or issues and take necessary actions to resolve them.
Track ETA and SLA Compliance: Continuously monitor each order to ensure that it is on track to meet the estimated time of arrival (ETA) and service level agreements (SLA). Update relevant stakeholders on any changes or delays.
Expedite Orders at Risk: Proac