Senior Customer Onboarding Manager, Mid-Market | EMEA
Pubblicato il 22-09-2026 - Deel in Parma
Overview
In this role you will be the face and voice of Deel for clients, guiding onboarding and enabling durable relationships. You'll act as a trusted advisor on operational and product-related matters during onboarding, while championing new capabilities to help clients expand with Deel. You will manage onboarding projects across stakeholders to ensure timely, successful launches. This position combines customer-facing leadership with hands-on problem solving in a fast-paced, collaborative environment. You'll engage across teams to drive meaningful impact in the transformation of global work.
Retribuzione / Benefits
- Stock grant opportunities
- remote work flexibility
- WeWork access optional
- additional country-specific perks
- scalable benefits and rewards
- inclusive work culture
Responsabilità
- Plan, execute, and monitor the Global all-in-one Employee Management Platform Implementation for Mid-Market clients to ensure timely delivery
- Become a Deel product expert and serve as a go-to resource for customers and colleagues
- Communicate clearly and professionally with stakeholders, aligning use cases with Deel's best practices
- Identify, analyze, and resolve complex problems with a global payroll lens to drive improvements
- Collaborate with internal teams (Customer Experience & R&D;) to support onboarding processes and best practices
Requisiti fondamentali
- 3+ years in a customer onboarding role for a B2B SaaS product, especially in HR, Payroll, and Finance
- Customer-obsessed with ability to teach others
- Proven ability to manage multiple projects in a fast-paced environment
- Strong written, presentation, and verbal communication skills
- High attention to detail for onboarding plans and schedules
- Adaptable, autonomous, able to prioritize and unblock work
- customer-centric mindset
- clear communication
- detail-oriented
- JIRA
- SFDC
- G Suite