22 set - Milano
Fine Foods & Pharmaceuticals N.T.M.
Night Auditor - Starhotels Rosa Grand, Milano
Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 30 hotels located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.
Position
Join Starhotels and become part of the front office team of our Starhotel Rosa Grand, in the heart of Milan.
Are you ready to create memorable experiences for our guests? Don't hesitate to start this luxury journey and showcase your special attitude and brilliant personality.
Since you'll be based at the Front Desk, you'll be an important reference point for guests during the night.
Your responsibilities include:
- Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
- Willingness to work during night hours, embracing the night charm.
- Performing nighttime check-in and check-out routines and ensuring flawless book closings.
- Efficiently managing guest messages and requests.
- Staying updated about hotel services, guest needs, and special events.
- Ensuring lobby and Front Desk standards and safety compliance.
- Adhering to policies and procedures when working front of house equipment and property management systems.
Requirements
- A unique personality and a true passion for hospitality.
- Familiarity with Opera PMS for efficient operations.
- 3+ years' experience in 4 or 5-star hotels as a Night Auditor or Secretary Shift
- Ability to anticipate and resolve challenges and complaint resolution finesse.
- A commitment to delivering a high level of customer service.
- Versatility in handling various work scenarios.
- Enthusiasm when being assigned to both individual and team-oriented tasks.
- Mastery of the local area, enhancing guest experiences.
Embrace global diversity by speaking:
- Italian – fluently
- English – fluently
- Additional languages are a plus.
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