Guest Experience Expert

22 set - Venezia
The Luxury Collection

Additional Information

Job Number 26118323

Job Category Rooms & Guest Services Operations

Location Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124VIEW ON MAP

Schedule Tempo pieno

Located Remotely? N

Position Type Non-Management

Pay Range: EUR 25.316 Annual Salary

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Guest Experience Expert - Front Desk Agent.

The Guest Experience Expert will report to the Front Desk Manager and she/he will be part of a Front Desk department.

This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

What We Offer
- Professional career progression at international level in 10.000 Marriott hotels
- Learning and development opportunities online,



on the job and in class
- Discounts on hotel rooms, gift shop items, food and beverage
- Experienced management & motivated and engaging colleagues
- Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
- Canteen service - Associates Restaurant
- Uniform - Laundry service

The impact you’ll make

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

What You’ll Do
- Process guest check-ins, assigning rooms and activating room keys
- Co-ordinate with Housekeeping to track readiness of rooms for check-in a

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