22 set - Milano
Lely Italia
Technical Service Support Milking Lely Italia•Milano, IT
A sustainable, profitable and pleasant future for a dairy farmer by combining robotization, engineering and farmer knowledge. We believe in that.
That started 75 years ago with a dream of two brothers in Maassluis. Since then, we have been an innovative leader in automated systems for dairy farmers around the world. With 2.300 specialized professionals, we are constantly working on new agricultural revolutions. We do this from our Campus in Maassluis, but also from other international offices. Together we have the goal: to make dairy farming interesting for the next generation.
Job Description
As a Technical Service Support for Milking, you will be the technical expert for our automatic milking robots. Your role is to support our Lely Centers in delivering excellent technical service, developing their expertise and ensuring our solutions perform at their best. By working closely with technicians, customers and Lely International, you will also contribute to the continuous improvement of our products and services.
What will you do?
- Provide second-line technical support to Lely Center technicians by resolving complex technical issues through phone, remote support and ticket management.
- Deliver technical training courses and hands‑on workshops to help Lely Center technicians develop their knowledge and skills.
- Support the installation, commissioning and troubleshooting of Lely milking robots and herd management software when additional technical expertise is required.
- Visit farms to perform technical audits, validate solutions in the field and support technicians during critical interventions.
- Test and validate new products, features and technical solutions, providing structured feedback to Lely International to support continuous improvement.
- Share technical knowledge and best practices across the network of Lely Centers.
- You monthly participate in the hotline (24/7), providing technical suppo
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