22 set - Roma
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Serve as the technical success point of contact for Arrow ECS partners and selected end customers.
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Build trusted relationships with partner technical leaders, architects, and delivery teams.
Drive solution adoption and usage aligned to assigned business unit or geography.
Develop and execute technical adoption plans to accelerate customer time-to-value.
Identify and proactively resolve technical blockers and risks.
Support partner enablement initiatives including workshops and technical briefings.
Collaborate with Citrix ATS, Sales Engineering, and Product teams.
Role Alignment
Geography: Global
Job Description/Responsibilities:
Serve as the technical success point of contact for Arrow ECS partners and selected end customers.
Build trusted relationships with partner technical leaders, architects, and delivery teams.
Drive solution adoption and usage aligned to assigned business unit or geography.
Develop and execute technical adoption plans to accelerate customer time-to-value.
Identify and proactively resolve technical blockers and risks.
Support partner enablement initiatives including workshops and technical briefings.
Collaborate with Citrix ATS, Sales Engineering, and Product teams.
Key Performance Indicators (KPIs)
Adoption metrics for assigned business unit or geography
Customer Success Score (CSAT)
Time-to-value and successful deployment rates
Partner technical readiness and enablement completion
Reduction in escalations and support dependency
Expansion and attach influence
Required Experience/Skills:
7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant
Hands-on experience with Citrix technologies or adjacent platforms
Experience working with channel partners or distributors
Strong presentation and stakeholder communication skills
Ability to oper
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