22 set - Genova
AXA XL
Multinational Client Service Specialist - Marine
Milan, Italy
Within the AXA Group, AXA XL is the P&C; and Specialty Risk division, specializing in managing complex industrial risks. We offer insurance coverage and services for medium-sized companies and multinationals, operating in over 200 countries for each of our business lines: Property, Casualty, Financial Lines and Specialty.
Within the Operations department of AXA XL Italy, you will join a team that aims to provide a high-quality service for our clients, creating and activating insurance coverage on complex risks.
As Multinational Client Service Specialist you will be responsible for the administrative processes of the end-to-end policy lifecycle, providing insurance coverage to clients worldwide. In this role, you will work closely with underwriters, brokers, foreign AXA XL offices and network partners.
The position is based in our Milan office, with a minimum requirement to work in the office two days a week.
What You’ll Be DOING
What will your essential responsibilities include?
- Serve as the primary point of contact for clients, brokers, and other external parties (such as co-insurers, reinsurers, and AXA XL’s global service team and network partners);
- Collaborate closely with underwriters, colleagues from other AXA XL offices, and network partners to ensure the timely and accurate handling of accounts;
- Verify and review prepared policy documents, invoices, and premiums, ensuring that administrative processes related to the complete policy lifecycle are efficiently managed, data are accurate and records up to date within our systems;
- Communicate clearly with clients, brokers, and internal teams about the status of insurance contracts—including issuance, bookings, outstanding premiums, and instructions to network partners;
- Monitor premium flows and related transactions across clients, brokers, co-insurers, and reinsurers to ensure smooth and efficient processes;
- Actively contribute to pro
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