22 set - Italia
Mandarin Oriental Hotel Group
Scope of Position The Resort Manager is a key member of the Executive Committee (EXCO), responsible for the overall operational leadership of the hotel, with direct oversight of the Rooms Division and Food & Beverage departments. In the context of a pre-opening and luxury repositioning , the role is instrumental in shaping the operational identity of Mandarin Oriental Cristallo, ensuring full alignment with Mandarin Oriental Hotel Group standards and service philosophy. The Resort Manager will drive operational excellence across the entire guest journey, ensuring delivery of a seamless, personalised and exceptional experience, while achieving financial targets and supporting long-term asset value creation. The role requires strong collaboration with the General Manager, Ownership and Cluster leadership. Operational Leadership Oversee all day-to-day hotel operations, ensuring seamless integration between Rooms Division and F&B.; Lead the operational setup during pre-opening, including SOP implementation, service culture embedding and team readiness.
Ensure consistent delivery of Mandarin Oriental's legendary service standards across all touchpoints. Maintain a strong presence in the hotel, actively engaging with guests and ensuring visibility. Guest Experience & Quality Personally welcome VIPs, long-stay residents and key stakeholders.
Ensure the hotel achieves and exceeds targeted quality scores and brand benchmarks. Actively identify new revenue streams and optimise existing ones, particularly within F&B.; Support budgeting, forecasting and business planning processes.
Strategic & Commercial Focus Translate business strategy into operational execution. Analyse market trends, competitor positioning and financial data to inform decisions. Collaborate closely with Sales & Marketing and Revenue teams to maximise positioning and performance. People Leadership Lead, coach and develop Department Heads and leadership team. Foster a high-performance culture aligned with Manda
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