22 set - Roma
Temu
Temu is seeking a highly motivated and experienced Account Manager to join our team. Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of global teams.
Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.
Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes.
Analyze seller pain points and feedback to propose platform or workflow optimizations.
Conduct training sessions to provide information support for sellers on best practices for account health and growth.
onboarding completion rates, issue resolution time) and report trends to leadership.
3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform.
~ Familiarity with compliance frameworks (e.g., product standards, tax documentation).
~ Fluent in Italian and business level mandarin speaking is preferred.
As part of the compensation package, you may receive other benefits depending on the position. We encourage all qualified individuals to apply and join our team. Apply today to join Temu and be part of a dynamic and innovative company.
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