Hotel Guest Service Representative
Pubblicato il 22-09-2026 - Altro in Torino
Overview Principle Responsibilities & Position Purpose: Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Understands and implements the mission statement, values, and culture at all times.
Responsibilities 1+ years of experience in customer service at a branded hotel preferred
High School diploma or equivalent of the same
Must display professionalism and have characteristics of honesty and trustworthiness
Must have excellent attendance and be punctual
Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
Must be able to stand for eight hours, bend, stretch, and reach
Work schedule varies and may include occasionally working on holidays, weekends, and evenings. Long hours sometimes required
Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Pre-Requisites (Requirements)
1+ years of experience in customer service at a branded hotel preferred
High School diploma or equivalent of the same
Must display professionalism and have characteristics of honesty and trustworthiness
Must have excellent attendance and be punctual
Work Environment & Context Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
Must be able to stand for eight hours, bend, stretch, and reach
Work schedule varies and may include occasionally working on holidays, weekends, and evenings. Long hours sometimes required
Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Required Knowledge, Skills, and Abilities Knowledgeable in:
Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
Frequent Stay Program
Reservations procedures including cancellations and "walking" guest
Phone etiquette