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International NDT Marketing & Sales Associate Rome, Italy
La preghiamo di leggere attentamente la seguente descrizione del lavoro per assicurarsi di essere la persona giusta per questo ruolo prima di candidarsi.
Essential Responsibilities
Main responsibilities would be managing the service managers and service channels in the International Regions with direct management of all service teams.
Being responsible for and driving the service revenue, containing costs and overall owner of the service P&L; for International.
Leading the regional service training function and technical training centre to facilitate training across the region for both direct and indirect customers.
Driving the technical and escalation support teams as well as interfacing with R&D; and operational teams for all technical support items.
Being the main point of contact for all customers and service channels in the region.
Deliver the agreed KPI’s and financial targets set by the company.
Ensuring the direct service team and the channel engineers are trained and equipped to service all products in the Carestream portfolio sold in International.
Ensure service is carried out in a compliant way adhering to standard local and global SOP’s and compliant company processes to deliver service in a compliant professional manner.
Promote a team environment where all members are encouraged to share knowledge and skills and integrate as one unit.
Drive customer satisfaction through the delivery of high-quality, cost-effective service.
Being International focal point of contact for cross functional communication with global teams such as R&D;, operations, out of box issues, etc.
Qualifications / Skill Requirements
Tertiary qualifications in Engineering or related fields or equivalent Health Industry and / or service management experience.
Demonstrated service management experience in Medical Device Industry
Sound technical knowledge of Health Imaging equipment and experience in managing a culturally divers
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