22 set - Viu'
IQVIA Italia
On behalf of Bayer, a global company with core competencies in health care and agriculture, IQVIA is looking for a Field Service Engineer -based in Florence- to join an exciting working environment in a dynamic and international atmosphere.
Consulti la panoramica del ruolo qui sotto. Se è affidabile/a di possedere le giuste competenze ed esperienze, si candidi oggi stesso.
As a Field Service Engineer, you will play a key role in ensuring optimal performance of systems and devices, building strong relationships with customers, and contributing to the delivery of high-quality technical service.
Location: Tuscany; preferred residence: Florence area.
MAIN TASK AND RESPONSIBILITIES
- Handle service requests ensuring planning, organization, and execution of direct customer support services, promptly visiting customers, analyzing technical problems, and identifying the most appropriate solution
- Prepare servicequotes in accordance with company procedures, ensuring customer satisfaction and achieving the profitability goals of the division
- Promote technical maintenance contracts,
customizing the offer based on the customer's needs
- Ensure the inventory is up to date and manage the direct handling of tools
- Contribute to business development by identifying new opportunities through the analysis of customer needs and collaboration with sales and marketing teams
- Establish effective relationships with customers to meet their needs, ensuring a positive outcome in terms of customer satisfaction and product image
- Support the KAM in performing competitive intelligence analysis and identifying sales opportunities for injection systems and disposables
- Responsible for carrying out administrative tasks to ensure the company's quality and safety standards as outlined by the policies
REQUIREMENTS
- Degree in Biomedical/Electronic/Informatic Engineering or equivalent
- 4-6 years of experience in Radiology service maintenance
- Customer oriented approach
- Good organizational skil
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