22 set - Milano
Altro
TikTok Shop - Logistics Operations Manager, Italy Market (Italian Speaker) In this role, you will oversee end-to-end logistics performance for a designated flow in the Italian market, aligning with cross-functional teams to optimize operations and reduce cost and lead time. You will drive capacity planning, data-driven improvements, and implementation of solutions across carriers, warehouses, and internal systems. This position offers impact by shaping freight and fulfillment capabilities to support global expansion and merchant/customer satisfaction. You will collaborate with procurement, finance, and strategy to deliver measurable improvements in KPIs and end-to-end performance.
Manage end-to-end logistics performance from paid order to final delivery for the designated flow
Coordinate capacity allocation and align with procurement, finance, and strategy to reduce cost and lead time
Work with cross-functional teams and external suppliers to consume and share data for better operational intelligence
Identify pain points, propose optimal solutions,
and ensure KPIs are met while building procedures for better E2E performance
Develop and implement solutions including internal system features, supplier platforms, driver apps, shipment tracking software, consolidation network design, and warehouse management system
Coordinate with internal and external teams, write business recommendations, and ensure solutions are launched with quality
Maintain data-driven planning and throughput/capacity handover processes to merchants and customers
Bachelor's degree or above; 5+ years in UK/EU e-commerce warehousing and fulfillment
Familiar with FM consolidation, MM and LM or E2E Warehouse Operations
Experience driving system changes or building from scratch (allocation models and consolidation network design a plus)
Data oriented with experience creating planning models; SQL or Python preferred
Ability to write comprehensive documentation and business cases; case review/BRD may be r
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